Patient Service Representative

Great Lakes Medical Imaging•Orchard Park, NY

1d•$18 - $23

About The Position

The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration and check-in services to GLMI patients while supporting a positive and professional patient experience throughout their visit. Strong communication, organization, and teamwork are essential in this fast-paced medical imaging environment.

Requirements

Strong computer skills including information systems and Google-based programs
Excellent verbal communication skills (in person and phone)
Strong customer service skills and professionalism
Effective problem-solving abilities
Ability to perform duties listed above with or without reasonable accommodation
High School Diploma or equivalent required

Nice To Haves

Experience in radiology or medical terminology preferred
Prior administrative or medical office experience preferred

Responsibilities

Greet and identify patients and visitors upon arrival
Direct patients to complete pre-exam paperwork using company systems
Review patient charts to ensure accurate and complete documentation
Obtain additional patient information as needed
Verify and confirm insurance coverage and authorizations
Communicate unexpected delays and assist with patient flow
Maintain a neat and organized waiting area
Collect and document payments including copays, deductibles, and balances
Schedule and reschedule appointments according to practice guidelines
Perform related duties as assigned; overtime opportunities may be available as needed
Answer multi-line phone system and direct calls appropriately
Acquire necessary medical records via phone, fax, or in person
Route and sort documents within digital fax system
Assist patients with GLMI Patient Portal requests
Access and utilize medical systems as assigned