Patient Services Representative (PRN)
About The Position
The Patient Service Representative (PSR) serves as the first point of contact for Premier Community HealthCare Group patients and plays a critical role in delivering a positive, welcoming, and efficient patient experience. This position provides front-desk support for medical and/or dental services, including patient check-in, check-out, registration, scheduling, and customer service. PSRs directly impact patient satisfaction by ensuring timely service, accurate information, and professional communication while supporting clinic operations and patient flow.
Requirements
- Basic understanding of medical terminology and documentation
- Basic mathematical skills
- Ability to perform repetitive tasks with accuracy
- Strong customer service skills with empathy and compassion for diverse populations
- Professional demeanor with a positive attitude and strong work ethic
- Ability to communicate effectively, verbally and in writing, across all levels of the organization
- Excellent grammar, spelling, and interpersonal skills
- High ethical standards and commitment to confidentiality and Premier values
- High School Diploma or GED required
- Ability to obtain and maintain Epic certification and annual compliance training throughout employment
Nice To Haves
- CPR/BLS certification preferred
Responsibilities
- Provide best-in-class customer service during patient check-in and check-out
- Ensure patients are assisted in a timely, professional, and courteous manner
- Partner with clinical staff to support smooth patient flow and low wait times
- Update and maintain accurate patient demographic, insurance, and registration information
- Collect and post payments for services not completed during pre-registration
- Answer multiple phone lines promptly and assist callers with scheduling and general inquiries
- Schedule appointments and assist with patient registration, including walk-ins and same-day visits
- Issue referrals and process preventive care and non-urgent referrals as directed by providers
- Utilize internal resources and collaborate with other Premier sites to complete daily tasks
- Escalate patient concerns, registration issues, or billing questions to appropriate leadership
- Assist other care team members as needed and foster a positive team environment
- Meet individual performance goals and provide input for process improvement
- Maintain patient confidentiality and ensure HIPAA compliance at all times
- Communicate workflow disruptions that may impact patient flow
- Support community give-back initiatives and advocate for Premier’s mission
- Adhere to Premier’s core values and patient care standards
- Participate in Quality Improvement / Quality Assurance (QI/QA) initiatives
- Perform other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
