Patient Service Representative, Central Check-In, Jefferson City
About The Position
MU Health Care is looking for a dynamic and compassionate individual to join our team as a clerical support specialist. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. We seek someone who thrives in a fast-paced environment, maintains a positive attitude, and is committed to our Culture of Yes to Care, Deliver, Innovate, and Serve. If you have a knack for organization, a keen eye for detail, and a passion for helping others, this role is perfect for you. Join us and be a part of a team that makes a difference every day! ABOUT MU HEALTH CARE At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to multiple hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri.
Requirements
- High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
- Six (6) months of experience with frontline customer service and guest relations duties and skills.
Nice To Haves
- Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
- Communicate any expected delays to patient and ancillary service departments.
- Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
- Use excellent guest relations skills in all interactions with patients, visitors and staff.
- Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
- Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
- Request, prepare and ensure the completeness of the patient medical record and physician orders.
- Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
- Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
- Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
- Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
- Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
- May complete unit/department specific duties and expectations as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including nine holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
