Patient Service Representative @ Advanced Dental Care of Brandon

Dental Care Alliance • Brandon, FL

1d • Onsite

About The Position

Advanced Dental Care of Brandon is seeking a Patient Service Representative in Brandon, FL, to join their clinical team. The role focuses on providing a high level of patient care and satisfaction within a team-based environment. The practice prides itself on delivering comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health. This position is ideal for someone passionate about delivering outstanding customer service, eager to learn, and looking to start a career in the dental field. The Patient Service Representative will support all staff members and patients by answering phones, handling patient inquiries, scheduling appointments, and assisting with the completion of patient treatment plans through acceptable financial arrangements. The role also requires flexibility in handling requests and projects assigned by other staff and/or the Office Manager. Joining this team offers an opportunity to make a meaningful impact on patients' lives through exceptional oral care.

Requirements

• Must have exceptional customer service skills

Nice To Haves

• Experience working in a dental, medical, or other health-care office
• Knowledge of insurance plans (HMO/PPO)
• Experience answering telephone

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Benefits

• Flexible scheduling options
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees