Patient Service Representative PRN (As Needed)

Washington Radiology•Washington, DC

4d•$19 - $23

About The Position

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Washington Radiology by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. Department Highlights: Strong team collaboration Compassion and empathy to our patients and the team Join an innovative team working toward making healthcare more accessible, integrated, and reliable Qualifications At Washington Radiology, our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care. If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak with you.

Requirements

High School diploma
Two years of healthcare registration or customer service experience strongly preferred
Basic knowledge of cash handling
Basic knowledge of medical terminology, preferred
Ability to read, write, and comprehend simple instructions and short correspondence
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time
Experience using Microsoft Office Suite: knowledge of RIS software preferred

Nice To Haves

Basic knowledge of medical terminology
knowledge of RIS software

Responsibilities

Greet patients in a professional and friendly manner
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
Explain forms to patients and assist with form completion, via paper or tablet, as necessary
Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
Schedule and reschedule patients as necessary
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
Participate in front office training to stay abreast of front office policy and procedures