Patient Service Representative - Adolescent Health
About The Position
We are currently hiring a Bilingual (English/Spanish) Patient Service Representative (PSR) to join our Adolescent Health and Wellness Center in the Bronx. The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns at the same time adheres to patient confidentiality.
Requirements
- High School Diploma required
- Minimum of 1 year of experience with clerical/administrative functions is required, ideally in a health care setting.
- Bilingual English/Spanish required.
- Must have excellent communication skills and ability to provide exceptional experience to patients.
- Understanding of phone etiquette and standard office procedures.
- Ability to thrive in a fast-paced environment.
Nice To Haves
- Previous experience working with youth or teen-based communities is a huge plus.
Responsibilities
- Greets patients and identified their needs.
- Registers and verifies patient demographics.
- Provides comfort and empathy to patients while maintaining the waiting room.
- Provides accurate and consistent information to patients
- Schedules appointment and recall patients for required services.
- Helps to maintain charts and provide administrative support to the department.
- Completes prior authorizations.
- When applicable, review sliding fee scales and engages in cash collection.
- Adheres to patient confidentiality.
Benefits
- Fully funded Health Insurance for yourself.
- 73.5% funded Health Insurance for your family.
- Dental, Vision, and Prescription Coverage
- $50,000 term life Insurance
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Program
- Employee Assistant Program
- Fitness Discounts and Perks through our medical plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
