Patient Service Representative – Cardiology

Southwoods Health • Boardman, OH

9d • Onsite

About The Position

Southwoods Health is hiring a Patient Service Representative for our Cardiology office in Boardman, Ohio. This role will provide a comprehensive, proactive, and patient-first experience for patients and visitors, demonstrating outstanding customer service and interaction skills to facilitate patient needs while obtaining accurate demographic, financial, and insurance information.

Requirements

• Training or courses in business office activities, computer skills, and medical terminology.
• Effective communication skills, critical thinking, and the ability to problem solve.
• Effective organizational skills, attention to detail, and accuracy.
• Maintain professional demeanor at all times, demonstrating strong ethical and moral principles.
• Cooperative work attitude toward coworkers, management, physicians, patients, and visitors.
• Basic skills in Microsoft Office, required.

Nice To Haves

• Medical receptionist experience, preferred.

Responsibilities

• Perform patient registration and check-in, co-pay collection, insurance verification, and other associated arrival desk functions.
• Perform patient check-out, including post-visit instructions, follow-up appointment scheduling, and managing clinical orders.
• Perform telephone triage and assist in the facilitation of provider instructions.
• Create a welcoming, friendly, and professional environment for patients and visitors through exceptional customer service.
• Collaborate effectively with clinical staff.
• Recognize patients’ rights and responsibilities and support them in performance of job duties.
• Ensure all processes at the responsible physician practice maintain compliance with all regulatory agencies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed