Patient Service Representative

Solis Mammography•Boerne, TX

6h•Onsite

About The Position

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. Department Highlights: Join a clinic dedicated exclusively to women’s imaging, where quality, empathy, and excellence are core values. You’ll gain experience in a respected specialty and work alongside a team that truly prioritizes patient comfort and trust. Enjoy a collaborative, respectful workplace with predictable schedules, daytime hours, and minimal weekends. This role offers stability, training, and growth while maintaining a healthy balance between work and life. You’ll be the first friendly face patients see during important moments in their health journey. Your compassion and professionalism help create a calm, supportive experience for women coming in for preventive care and diagnostic exams. Qualifications At Solis Mammography, we save lives. We shape the future of women’s health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time. Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Requirements

High School diploma;
Bilingual English/Spanish preferred
Two years of healthcare registration or customer service experience preferred
Basic knowledge of cash handling;
Basic knowledge of medical terminology, preferred;
Ability to read, write, and comprehend simple instructions and short correspondence;
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
Experience using Microsoft Office Suite: knowledge of RIS software preferred

Nice To Haves

Bilingual English/Spanish
Two years of healthcare registration or customer service experience
Basic knowledge of medical terminology
knowledge of RIS software

Responsibilities

Provide services and support for the following areas:
Understands, promotes and demonstrates the Solis Way
Greet patients in a professional and friendly manner;
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
Schedule and reschedule patients as necessary;
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
Participate in front office training to stay abreast of front office policy and procedures