Patient Service Representative - Employee Health - Full-Time

Erlanger Health System • Chattanooga, TN

5h

About The Position

Provides a variety of patient and customer service-related activities within the Employee Health Clinic and its business office. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices patient population. Participates in the practices quality improvement process and performance evaluation.

Requirements

• High School diploma or equivalent.
• Minimum 3 years in a physician office setting.
• Previous experience with appointment scheduling, patient registration, data entry, cash box, filing, phone system and deposits.
• Computer experience, preferably with IDX software.
• Experienced in obtaining referrals, pre-authorizations, pre-certification, etc.

Nice To Haves

• Physician billing, CPT and ICD-9 coding, insurance processing collection experience preferred.

Responsibilities

• Provides a variety of patient and customer service related activities within the Business Office.
• Greeting patients and the public
• Answering and screening telephone calls
• Scheduling patient appointments
• Checking patients in
• Checking patients out
• Preparing the medical record
• Serving as the liaison between the patient and medical support staff
• Data entry
• Filing
• Balancing charges and collections at the end of each day
• Account receivables
• Billing and insurance functions
• Any other duties as directed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees