Patient Service Representative – Endocrinology

Southwoods Health • Boardman, OH

6d • Onsite

About The Position

Patient Service Representative – Endocrinology Location: Endocrinology Office, Boardman, Ohio Southwoods Health is hiring a Patient Service Representative for our endocrinology office in Boardman, Ohio. This role provides a comprehensive, proactive, and patient-first experience for all patients and visitors. The ideal candidate will demonstrate outstanding customer service and interaction skills to facilitate patient needs while obtaining accurate demographic, financial, and insurance information. At Southwoods, it's not just about the treatment, but how you're treated. For more information and to apply, please visit our website: www.southwoodshealth.com #SWH

Requirements

• Training or coursework in business office activities, computer skills, and medical terminology.
• Effective communication skills, critical thinking, and the ability to problem-solve.
• Strong organizational skills, high attention to detail, and a focus on accuracy.
• Ability to maintain a professional demeanor at all times, demonstrating strong ethical and moral principles.
• A cooperative work attitude toward coworkers, management, physicians, patients, and visitors.
• Basic proficiency in Microsoft Office (required).

Nice To Haves

• Medical receptionist experience (preferred).

Responsibilities

• Perform patient registration and check-in, including co-pay collection, insurance verification, and other arrival desk functions.
• Manage patient check-out, including providing post-visit instructions, scheduling follow-up appointments.
• Perform telephone triage and assist in facilitating provider instructions.
• Create a welcoming, friendly, and professional environment through exceptional customer service.
• Collaborate effectively with clinical staff to ensure seamless patient flow.
• Recognize and support patients’ rights and responsibilities in the performance of all job duties.
• Ensure all processes at the practice maintain compliance with all regulatory agencies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed