Patient Service Representative (In-person Position)

Medbridge Healthcare • Fargo, ND

7h • Onsite

About The Position

As a Patient Service Representative, you will be the first point of contact for patients and referral sources. This is an in person position in a professional healthcare setting where consistency, attention to detail, and excellent communication are essential.

Requirements

• High school diploma or GED required
• 2 to 3 years of experience in customer service, scheduling, or data entry
• Healthcare or medical office experience strongly preferred
• Familiarity with medical terminology
• Strong multitasking and time management skills
• Clear, professional communication skills
• High attention to detail and accuracy
• Ability to work independently in an office environment
• Proven history of reliable attendance and punctuality

Nice To Haves

• Healthcare or medical office experience strongly preferred

Responsibilities

• Answer a high volume of incoming calls throughout the day
• Schedule patient appointments and manage intake information
• Collect and verify patient demographic and insurance details
• Accurately enter data into the Electronic Medical Records system
• Respond to patient questions regarding appointments and accounts
• Screen calls and take detailed messages when needed
• Verify insurance coverage requirements prior to scheduled services
• Communicate with referral sources to obtain additional information or provide updates
• Support the team with additional administrative duties as assigned

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401k with company match
• Stable, full time schedule
• Supportive team environment
• Opportunity to grow within a respected healthcare organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees