Patient Service Representative - Physical Rehab, City Heights
About The Position
Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, the employee may encounter a high volume of patients.
Requirements
- High School diploma or GED equivalent required.
- 1-year experience in community healthcare preferred.
- Bilingual English/Spanish preferred.
Nice To Haves
- Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
Responsibilities
- Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
- Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients.
- Screen for eligibility and financial assistance.
- Follow policies and procedures in collecting and handling cash.
- Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
- Confirm, request, and process referrals and authorizations for specialty services.
- Contact patients to schedule appointments and make reminder/recall notifications.
- Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed.
- Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
- Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
- Performs other duties as assigned.
Benefits
- Competitive Salary with Excellent Benefits
- Retirement Plan with Employer Match
- Paid Time Off, Extended Sick Leave and Paid Holidays
- Medical/Dental/Vision/FSA/Life Insurance
- Employee Discounts and Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
