Patient Service Representative

Trinity Health Corporation•Ann Arbor, MI

23d•Onsite

About The Position

This position is for Afternoon shift and is fully onsite. Under limited supervision, determines need for and obtains authorization for treatment /procedures and assignment of benefits required. Provides information to patients concerning regulatory requirements. Provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances. Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record. Registers and checks-in patients and determines preliminary patient and insurance liability. Performs account analysis, problem solving and resolution of patient account issues. Initiates billing and rebilling of accounts as appropriate.

Requirements

Requires high school diploma or equivalent.
One or two years related experience.
Ability to work the Afternoon shift, 3:00PM to 11:30PM.
Demonstrated computerized system application experience.
Critical thinking and problem-solving skills.
Analytical ability to affective and efficiently resolve registration, insurance and claims processing issues.
Demonstrated knowledge of revenue cycle processes and terminology. Interpersonal skills to effectively communicate with patients, team members, clinical colleagues, medical staff, third party providers, and external agencies and contacts.
Exceptional customer service skills and positive personality attributes.
Patience in dealing with ordinary, arduous or emotional patients.