PRN PATIENT SERVICE REP – COLUMBIA-AREA CLINIC FLOAT POOL

University of Missouri Health Care•Columbia, MO

35d•$17•Onsite

About The Position

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology. If you're excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team. This position will be required to float to all clinics in the following locations based on staffing needs: Ashland Boonville Fayette Fulton Jefferson City Mexico

Requirements

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.

Nice To Haves

Experience in a healthcare setting, hospital admissions, registration, or medical office.
Experience with medical terminology.
Additional license/certification requirements as determined by the hiring department.

Responsibilities

Collaborate with patients, families, and/or staff in handling and resolving problems that may occur during visits.
Communicate any expected delays to patient and ancillary service departments.
Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
Use excellent guest relations skills in all interactions with patients, visitors, and staff.
Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs, and other light furniture.
Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
Request, prepare, and ensure the completeness of the patient's medical record and physician orders.
Understand and subscribe to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
Validate patient demographics, insurance, pre-certification, prior authorization, and referrals.
Accurately manage copay collections.
Prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans.
Obtain signatures and process hold bills.
Patient check-in, check-out, batching, scheduling, bumping, canceling, and no-showing appointments.
Maintain bed control and conduct bedside patient interviews.
Effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
May complete unit/department-specific duties and expectations as outlined in department documents.

Benefits

Health, vision and dental insurance coverage starting day one
Generous paid leave and paid time off, including nine holidays
Multiple retirement options, including 100% matching up to 8% and full vesting in three years
Tuition assistance for employees (75%) and immediate family members (50%)
Discounts on cell phone plans, rental cars, gyms, hotels and more

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