Patient Service Representative - Dermatology

CLS Health PLLC • Houston, TX

7d • Onsite

About The Position

About CLS Health

At CLS Health, we are redefining healthcare delivery. As Houston’s largest physician-owned, physician-led healthcare system, our mission is to provide patient-centered care through innovation and operational excellence. With over 200 providers in 35+ locations and over 50 specialties, we’re building a scalable healthcare system that empowers physicians and delivers unmatched quality and access for patients.

We are Looking for:

We are looking for a professional and courteous Patient Service Representative to join our Dermatology clinic located at 2211 Norfolk St. Houston TX 77098 . As the first point of contact for our patients, you will be responsible for providing excellent customer service, coordinating financial responsibilities, and ensuring that our patients have a positive experience when they visit our facility.

Requirements

• High school diploma or equivalent
• Must have availability to begin work at 7:00 AM
• Experience in a medical office or customer service environment preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and other computer applications
• Ability to type 65 words per minute (minimum 55 wpm)
• Knowledge of medical terminology and insurance billing preferred

Nice To Haves

• 1 year of College/University is a plus
• Experience in a medical office or customer service environment preferred
• Knowledge of medical terminology and insurance billing preferred

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner
• Verify patient information, including insurance coverage and personal information
• Collect co-pays and other fees from patients at the time of service
• Ensure the referrals are in the patient's chart before the patient comes in
• Maintain patient records and ensure that they are accurate and up to date
• Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation
• Handle patient complaints and resolve issues in a professional manner
• Perform other administrative tasks as needed

Benefits

• Competitive salary
• Quarterly performance bonuses
• Supportive team culture
• Real opportunities for professional development and career growth
• 401(k) with company match
• Medical, Dental, Vision, and Life Insurance
• Paid time off
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED