The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department, including answering phones, making patient appointments, registering patients in and checking them out after patient visit. Serves as liaison between patient and clinical staff. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.