PSR-Women's Healthcare Owensboro

Ohio County Healthcare•Owensboro, KY

2d•Onsite

About The Position

The patient service representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include – checking in/out patients, collecting co-pays, verifying insurance, scheduling appointments, and assisting clinical staff to provide support for the efficient delivery of patient care.

Requirements

High school diploma or equivalent
1 year of medical office experience
Customer service skills
Knowledge of medical terminology preferred
Must be detail oriented
Strong organizational and time management skills
Excellent verbal and written communication skill
Strong sense of discretion and professionalism
Strong multi-tasking skills
Critical thinking skills

Nice To Haves

Experience with E-Clinical Works a plus

Responsibilities

Opening and closing the office
Ensure waiting area is always neat
Answering phones and directing to appropriate department/staff
Create patient telephone encounters/actions/messages for other staff
Scheduling appointments
Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
Entering patient demographics in to EMR
Verification of insurance eligibility and benefits
Obtain required forms (registration, health history, third party liability, NPP and consents)
Identify insurance coverages and distinguish between primary, secondary and tertiary
Obtain case in jury information for Workman’s Comp and MVA
Check patient in and out
Contact patients that no show or cancel/reschedule report from confirmation calls
Live confirmation calls for upcoming appointments
Obtain and enter referral information
Mark no shows in daily schedules
Scan demographic documents into the patients’ chart in EMR
Report daily on no shows and rescheduling trends
Open mail; distribute to appropriate individual/team
Collect co-pays, TOS payments, prepayments and any outstanding balances
Close out and balance cash drawer, complete bank deposit
Balance daily transactions
Run day end review and billing summary
Work front end billing denials
Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
Read and comprehend patient billing to answer general questions
General financial counseling: patient balances, payment options, setup payment plans
Prep daily schedules and identify outstanding balances for upcoming appointments
Have ability to communicate effectively (both verbal and written) with patient, physicians and other teammates
Liaison between patient and clinical staff
Additional tasks as assigned by the Management
Frequently accesses email to stay up to date on new information within the organization and promote a way of communication between staff
Performs all procedures according to established policies and procedures of OCH and adheres to Legal compliance policies and other regulatory issues