Patient Care Representative (100% Remote, Must Live Near Phoenix)

TEKsystems•Phoenix, AZ

5d•$20 - $20•Remote

About The Position

The Patient Service Representative serves as the first point of contact for patients and healthcare providers, ensuring a positive experience through efficient scheduling, accurate information sharing, and exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of interactions in a fast-paced healthcare environment.

Requirements

Minimum 1 year of experience in a patient-focused healthcare environment.
Strong communication and organizational skills.
Ability to manage multiple tasks and maintain accuracy in a high-volume setting.

Nice To Haves

Medical Assistant or Certified Nurse Assistant diploma/certification.
Bilingual in Spanish (highly preferred).

Responsibilities

Schedule and register patient appointments, process cancellations, and provide accurate information regarding services, locations, hours, and other inquiries.
Handle incoming calls, emails, faxes, and other communication channels promptly and professionally.
Assist new patients with orientation to available services, provider availability, and processes.
Update patients on the status of referrals and authorizations.
Utilize phone scripts, clinical decision trees, and scheduling guidelines to determine appointment types and urgency, routing calls appropriately.
Communicate complex exam preparation instructions, including pre-procedure requirements, to patients and referring offices.
Send accurate and complete communications to physicians and other healthcare providers.
Ensure compliance with safety policies and participate in sustainability initiatives such as recycling and resource conservation.