Patient Service Representative

Great Lakes Medical Imaging•Orchard Park, NY

1d•$18 - $23

About The Position

The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration/check-in services to the patients of GLMI. The Patient Service Representative may also perform a variety of tasks beyond registering patients including; answering calls, documentation in patient charts, and supporting the patient experience while in our facility. Effective communication between departments and excellent patient care must be maintained.

Requirements

Ability to perform each duty as listed above
Strong computer skills including use of information systems and Google based programs
Problem solving skills
Strong oral communication skills including both phone and in person
Strong customer service skills and diplomacy
High School Diploma or Equivalent, prior administrative experience helpful.
May be asked to lift up to 25 pounds
Standing, walking, sitting, keyboard use for long periods of time
Ability to listen and communicate with patients face to face or over the phone
Will be required to read, write, work in a fast-paced office setting
Ability to make decisions and think quickly
Must have mental and physical capabilities to perform all tasks listed above

Nice To Haves

Experience in radiology or medical terminology preferred

Responsibilities

Greet and identify patients and visitors as they enter the office
Direct patients to complete pre exam paperwork using company provided systems
Review patient charts to ensure proper documentation and information are enclosed in accordance with practice policies
Obtain additional patient information as needed
Verify and confirm insurance(s) and authorizations
Direct patients and visitors to be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary
Assist in maintaining a neat and organized waiting room
Receive and document payments from patients attributed to copays, deductible, out of pocket services, and past due balances
Schedule or reschedule patients appointments according to practice guidelines
Perform other related duties as assigned
Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
Routing and sorting documents within our digital fax tank.
Handle requests from patients related to the GLMI Patient Portal Access and utilize other medical based systems as assigned