Patient Service Representative

Chaparral Medical Group•Pomona, CA

30d•$21 - $23•Onsite

About The Position

Join our fast-paced medical office as a Patient Service Representative, where you’ll be the welcoming face for patients and play a key role in ensuring smooth daily operations. This is a great opportunity for someone who thrives on organization, communication, and making a meaningful impact in a patient-focused environment.

Requirements

At least 2 years of experience as a front office receptionist in a medical setting
Strong written and verbal communication skills
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges

Nice To Haves

Ability to speak multiple languages

Responsibilities

All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
Answer incoming phone calls from patients and other medical providers, triaging them to the appropriate person
Read and process new incoming referrals and authorizations from primary care providers as well as other specialists
Keep patients records up to date and organized so that our providers deliver the highest level of patient care
Master our technology suite including but not limited to our Electronic Medical Record System, Microsoft Teams and NextGen in order to interact with team members and patients and complete daily work
Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.