Patient Service Representative - Outpatient Clinic
About The Position
By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Patient Services Representative greets and responds to the needs of incoming patients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other Front Desk operations. The Patient Services Representative collects patient demographic and insurance information from patients. The Patient Services Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Patient Services Representative will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.
Requirements
- High school diploma or equivalent.
- Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferred
- Understanding of healthcare operations and the crucial role this position plays for delivering world-class access.
- Understanding of basic guidelines related to health insurance, including HMO’s.
- Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances.
- Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner.
- Ability to solve problems diplomatically and efficiently.
- Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening.
- Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint.
- Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.).
Nice To Haves
- College or post-high school technical training desired.
Responsibilities
- Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity.
- Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy.
- Identify and resolves patient and family issues including follow through to ensure resolution.
- Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting.
- Schedule patient follow-up appointments.
- Allocate patients into available time slots as dictated by the clinician template and protocols.
- Scan and fax patient documents.
- Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Benefits
- Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits
- Benefits and benefits’ eligibility can vary by position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
