Patient Service Representative, PRN

American Addiction Centers • West Palm Beach, FL

5d • $17 - $25 • Onsite

About The Position

As a Patient Service Representative (PSR) at Hugh Chatham Health, you are often the first point of contact for our patients and families—and a critical part of their healthcare journey. Your work sets the foundation for a safe, seamless patient experience while supporting the financial health of the organization. By accurately capturing patient information, ensuring regulatory compliance, and delivering exceptional service, you play a vital role in both patient satisfaction and revenue cycle success. This role thrives in a fast-paced hospital environment and often works independently without direct supervision.

Requirements

• High School Diploma or GED
• Ability to work independently in a high-volume, high-stress environment
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Outstanding customer service and service recovery skills
• Ability to multitask, prioritize, and meet deadlines with frequent interruptions
• Comfort with computer systems and technology
• Knowledge of HIPAA and the ability to handle sensitive and confidential information

Nice To Haves

• Experience with insurance verification and eligibility tools
• Experience using EPIC electronic medical record systems
• Familiarity with patient liability estimation tools
• Working knowledge of Medicare, Medicaid, managed care, and commercial insurance plans
• Proficiency with Microsoft Office, email, internet browsers, and phone systems

Responsibilities

• Create and maintain accurate electronic health records that serve as the foundation of the patient’s medical record, ensuring patient safety and preventing duplicate records.
• Positively identify patients using required identifiers prior to care delivery in compliance with accrediting and regulatory standards.
• Register and check in patients by collecting and verifying demographic, guarantor, and insurance information.
• Explain, discuss, and collect co-pays and other out-of-pocket financial responsibilities at the point of service.
• Maintain strict confidentiality of patient medical and financial information in compliance with HIPAA and internal policies.
• Demonstrate working knowledge of commercial and government insurance plans, including when statements of financial responsibility are required.
• Educate patients on insurance coverage and financial obligations.
• Ensure compliance with federal and state regulations, including HIPAA, EMTALA, Medicare requirements, and other mandated notices and forms.
• Obtain required patient and guarantor signatures accurately and timely.
• Schedule, reschedule, and cancel patient appointments; manage waitlists and recall requests as needed.
• Provide clear instructions to patients regarding test preparation, arrival times, directions, check-in processes, and dietary or medication restrictions.
• Deliver exceptional customer service by creating a welcoming, professional environment for patients and visitors.
• Answer phones, screen calls, respond to inquiries, and relay messages accurately.
• Assist patients with transportation coordination, interpreter services, directions, wheelchair access, and other support needs.
• Monitor and manage assigned electronic health record work queues following departmental workflows and standards.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees