Patient Service Representative
About The Position
The Patient Service Representative (PSR) serves as the first point of contact for all individuals contacting the organization by phone or in person. This position will provide excellent customer service to meet the needs of the client during each interaction. The PSR is responsible for effective management of the flow of in-bound calls; greeting and/or screening individuals; preparation and accurate registration of relevant patient appointments; assisting with population health outreach; accurate and efficient appointment scheduling, insurance plan verification; collection of payments; management of forms, insurance cards and patient photos and/or photo identification. In doing so, the PSR proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues.
Requirements
- High School Diploma or equivalent required
- Experience in healthcare setting with electronic medical records, insurance, and collecting patient data OR equivalent combination of education and experience required
- Reliable transportation required
- Cultural sensitivity necessary to work with a diverse patient and staff population required
- Ability to work independently and collaboratively required
- Knowledge of computers and electronic medical records required
- Strong communication skills, both verbal and written, required
- Attention to detail and basic mathematical skills required
Nice To Haves
- Coursework in secretarial science or related field preferred
- Two years of related work experience preferred
- Experience with medical terminology preferred
- Bilingual ability in English and Spanish, Portuguese or Cape Verdean Creole abilities strongly preferred
- Knowledge of Microsoft Suite preferred
- Knowledge of electronic medical records (EMR) preferred
Responsibilities
- Effective management of the flow of in-bound calls
- Greeting and/or screening individuals
- Preparation and accurate registration of relevant patient appointments
- Assisting with population health outreach
- Accurate and efficient appointment scheduling
- Insurance plan verification
- Collection of payments
- Management of forms, insurance cards and patient photos and/or photo identification
- Proactively and appropriately addresses issues in advance or acts timely to thwart potential workflow, patient satisfaction or safety related issues
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What This Job Offers
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
101-250 employees
