Patient Service Representative and Rehabilitation Technician

Franklin County Medical Center•Preston, ID

About The Position

Here at Franklin County Medical Center, we have a vision: be the premier healthcare provider and facility of choice for the community. A non-profit critical access hospital, we house 20 beds in our acute care facility and 35 beds in our nursing facility. With three operating rooms, a procedure room, and advanced technology, we provide excellent care for our surgical patients. Our recently constructed 24,000 square feet medical office provides valuable access, accommodations, and services to the community. FCMC was recognized as one of the “Top 100 Critical Access Hospitals” in the nation for four consecutive years from 2017-2020. Always striving for improvement, our goal is to be in the top 20 critical access hospitals. As the largest employer in Franklin County, we understand that all of our team members are vital to upholding our high standards. We show our appreciation through competitive wages, flexible scheduling, encouraging a healthy work/life balance, and providing opportunity for education and growth through tuition assistance and promotions. WHAT FCMC CAN DO FOR YOU We offer a range of amazing benefits for our full-time employees, including: Medical Dental Vision Basic Life Insurance Voluntary Life Insurance Short Term Disability Long Term Disability Retirement Plans Paid Time Off Employee Illness Bank Paid Holidays Part-time employees can enjoy Medical, Dental, Vision, Basic Life Insurance, Voluntary Life Insurance, Short Term Disability, Long Term Disability, Retirement Plans, and Paid Time Off. WHAT YOU CAN DO FOR FCMC Our Rehabilitation Technicians assist the Therapists and Therapist Assistants in performing rehabilitative services for our patients. Along with that, the Patient Services Representative aspect of this role involves promoting a positive experience for patients in our Rehabilitation Services Clinic. More specifically, some of these vital responsibilities include:

Requirements

High school diploma or equivalent
Good communication skills, both written and oral, in English
Basic mathematical skills to accurately add, subtract, multiply, and divide using whole numbers, fractions, and decimals
Excellent interpersonal skills in order to work cooperatively with team members and patients/clients
Basic computer literacy
Regular and predictable attendance is required
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hand and arms; stoop, kneel, crouch, crawl, or twist
Frequently able to move, push, pull, or lift up to 50 pounds
Specific vision abilities include close, distance, color, and peripheral vision
Must maintain an environment conducive to safety for staff, patients/clients, and visitors
Must comply with HIPAA and patient privacy
Must wear PPE as situations require

Nice To Haves

Prior healthcare experience or current Therapy student preferred

Responsibilities

Preparing treatment areas and transporting and positioning patients
Assisting with the completion of therapy treatment plans
Communicating with patients, families, friends, and members of the healthcare team to promote optimal benefits of rehabilitative care
Ensuring that needed supplies are available to Therapists and Therapist Assistants
Actively participating in ways to improve the program, including providing input into the budgetary planning process, contributing to the cost-effectiveness of services, and establishing and maintaining positive relations with all clients
Assisting patients with the check-in process
Escorting patients to the right treatment areas
Performing routine clerical tasks that support the patient care process