Patient Service Representative

VALLEY-WIDE HEALTH SYSTEMS INC•Alamosa, CO

1d•$17 - $21•Onsite

About The Position

We’re looking for Patient Service Representative who are passionate about supporting patient access, delivering exceptional customer service, and helping our clinics run smoothly. Our Patient Service Representatives play a key role in ensuring patients feel welcomed, informed, and cared for from the moment they walk through our doors. If you thrive in a fast-paced healthcare environment, enjoy multitasking, and value teamwork, this role may be a great fit for you. The Patient Service Representative reports to the Clinic Manager and is responsible to support both front and back office functions, managing patient interactions, optimizing provider schedules, and ensuring smooth clinic operations. The PSR checks patients in and out, jockey schedules to manage real-time changes, runs preventive care gap reports, and coordinates follow-up appointments.

Requirements

High school diploma or equivalent required; associate degree or medical office certification preferred.
1-2 years of healthcare or customer service experience preferred but not required.
Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.
Bilingual English/Spanish preferred or required, depending on clinic location.
Strong multitasking, organizational, and communication skills.
Ability to adapt to frequent changes in schedules and priorities.
Empathy and patience when working with diverse patient populations.
Proficiency with basic office equipment, phone systems, and scheduling tools.
Team-oriented, flexible, and reliable.

Responsibilities

Greet and check in patients with professionalism and cultural sensitivity
Verify insurance eligibility and collect co-pays or sliding fee documentation
Confirm patient demographics and update EHR records
Respond to phone calls and patients inquires in a timely and courteous manner
Schedule new and return visits based on provider templates, visit type, and patient preference
Document management-scanning and filing of patient paperwork in a timely and accurate manner
Monitor provider schedules throughout the day to identify and fill last-minute cancellations
Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
Communicate schedule changes clearly to patients and care teams.
Assist providers in scheduling follow-up appointments before the patient leaves the clinic.
Coordinate patient needs (labs, referrals, imaging) with other departments as needed.
Mail duties including dispersing forms and documentation to care teams and mailing out patient letters and Medicare Wellness Packets.
Call patients due for care and schedule needed services.
Manage patient portal enrollment and assist patients with needs.
Conduct appointment confirmation calls, voicemails, and texts following communication protocols.
Document all outreach attempts in the EHR accurately.
Call patients that no-show scheduled appointments to offer a new appointment be scheduled, determine if barriers to care are present and if so, make warm handoff to the Patient Care Navigator for intervention.