Patient Service Representative - Remote (CST)
About The Position
Integrated Sleep Care, a MedBridge Healthcare Company, is expanding our remote operations team and is seeking a Patient Service Representative (PSR) to support patients, providers, and internal teams. This role is ideal for someone who enjoys customer service, scheduling, and working in a fast paced healthcare environment while working fully remote. This role is a strong fit for candidates with experience in healthcare customer service, scheduling, call center environments, or patient coordination who are looking for stability, growth, and a remote work setting. Join a patient focused healthcare organization offering stable schedules, strong benefits, supportive leadership, and opportunities for long term growth within the sleep medicine space.
Requirements
- High School diploma
- Strong customer service and communication skills
- Comfortable handling high call volume and multitasking
- Strong organizational and time management skills
- Proficient with electronic medical records, Microsoft Word, and Excel
- Ability to work independently while collaborating with a remote team
Nice To Haves
- Experience supporting patients and providers in a healthcare setting preferred
- Bilingual not required, but a plus
Responsibilities
- Schedule new patient appointments and adjust existing appointments
- Answer inbound calls from patients and providers and route appropriately
- Initiate outbound calls to patients, caregivers, and providers as needed
- Obtain, maintain, and document medical records
- Verify and manage patient information in electronic systems
- Provide support and guidance related to equipment, portals, and applications
- Manage provider schedules and support operational workflows
- Document all interactions in electronic portals and systems
- Participate in team meetings, huddles, and ongoing communication
- Remain available and online during scheduled work hours
- Support reporting and communication efforts as needed
Benefits
- Medical, dental, and vision insurance
- Generous PTO and paid holidays
- 401(k) with employer match
- Company paid life insurance
- Employee assistance program
- Fully remote Monday through Friday schedule
- Company provided computer and equipment
- Work with a nationally recognized leader in sleep services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
