Patient Service Representative - Infusion (F/T Days)

MHM Support Services • Clayton, NC

5h

About The Position

Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details: The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Patient Service Representative Education: High school diploma or equivalent Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted. Mercy Key Benefits: Tuition Reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA Paid parental leave for new parents 401k with employer match Paid PTO for volunteering Competitive salary Future career growth! Find us at: Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Requirements

• High school diploma or equivalent
• New hire must attend Clinic Core Front Desk Training through Clinical Education

Nice To Haves

• One year of applicable medical office experience

Responsibilities

• managing front desk operations and workflows
• managing patient interactions
• administrative tasks
• providing exceptional customer service

Benefits

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!
• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED