Patient Service Representative
About The Position
With decades of expertise, the company is Leading Radiology Forward, combining Artificial Intelligence, Advanced Technology, and the very best in patient care. The core of their success is their people, with a commitment to a better healthcare experience, offering dynamic cross-training and advancement opportunities in a team-focused environment. As a Patient Service Representative, you will join a dedicated team of professionals who deliver quality, value, and access in the 21st century, aligning all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.
Requirements
- High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service
Nice To Haves
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
Responsibilities
- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients.
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
Benefits
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
