Patient Service Representative - Boise

Trinity Health • Boise, ID

2d

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Imaging Patient Service Representative works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

Requirements

• Previous customer service experience is required.

Nice To Haves

• Healthcare experience preferred.
• Medical terminology is preferred.
• Experience with process improvement or lean philosophy preferred.
• Electronic. health record (EHR) experience is a plus.

Responsibilities

• checking in patients for appointments
• collecting patient co-pays
• answering telephones
• taking accurate messages
• scheduling appointments
• checking insurance eligibility
• Utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected
• assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients

Benefits

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees