Patient Service Representative

Urrly • San Diego, CA

13d • $21 - $25 • Onsite

About The Position

Be the calm at the front desk. If you’ve worked the front of a medical office, you know the role: phones ringing, patients checking in, schedules shifting. You’re the one who keeps it all moving.
We’re hiring a Patient Service Representative to support a busy musculoskeletal clinic in Rancho Bernardo. This is an onsite, hands-on front desk role for someone who knows how to manage patients, schedules, and payments with confidence and professionalism.

Requirements

• High school diploma or GED
• At least 1 year of medical office, front desk, or patient-facing healthcare experience
• Comfortable with phones, scheduling, and multitasking
• Strong customer service skills
• Basic medical terminology

Nice To Haves

• PSR or medical receptionist experience
• Insurance eligibility or authorization experience
• EMR/EHR familiarity
• Experience collecting patient payments

Responsibilities

• Greet and check in patients efficiently
• Schedule, confirm, and optimize clinic appointments
• Answer multi-line phones and route calls appropriately
• Verify insurance and patient demographics
• Collect copays, deductibles, and out-of-pocket payments
• Keep the lobby, front desk, and daily flow organized and professional
• Communicate clearly with clinicians about patient arrivals and schedule changes

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Generous PTO
• Wellness benefits (EAP, financial resources, mindfulness support)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED