Patient Service Representative (PSR) - Urgent Care - Pantops

Bon Secours Mercy Health • Charlottesville, VA

17d • Onsite

About The Position

Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 36 Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery? Welcome to urgent care, the way it should be. At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier. We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line. WHY you should join our Team: Easy: Bon Secours Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance. Welcoming: Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences. Connected: We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care. Apply today to learn more about opportunities available at our Bon Secours Urgent Care in Virginia! As a Full - Time Urgent Care team member, you will enjoy contributing 3 12-hour shifts, including weekend rotations and paid holidays allowing you plenty of time for friends, family, and self-care! Patient Service Representative – Urgent Care – Pantops The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours. As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Bon Secours Mercy Health is an equal opportunity employer. As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. We believe your best is yet to come. At Bon Secours Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Requirements

• Required Minimum Education: High School Diploma or GED
• At least one year of face-to-face registration or Customer Service experience.
• Strong oral communication skills, good attention to details, and an ability to multitask.

Responsibilities

• Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
• Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Follows front end revenue cycle check-in standard work including Obtains registration from patients and accurately enters required information into the computer system, secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient.
• Maintains a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Participates as an active member of the patient care team, including attendance at clinical huddles.
• Reconciles cash drawer at the close of the day.
• Schedules follow-up appointments and/or assists with scheduling other services for patients.
• Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees