Patient Service Rep - UT Urgent Care Northshore

University Physicians' Association • Knoxville, TN

6d • Onsite

About The Position

UT Urgent Care Clinic has provided medical care for acute illnesses and minor injuries to Knoxville, TN and surrounding counties since 2007. UT Urgent Care is seeking experienced, well qualified Patient Service Representative (PSR) for our Northshore location, who must be a team player and comfortable working in a fast pace urgent care environment.

A successful candidate will be expected to perform the following duties but not limited to:

Requirements

• 12-hour/9-hour shifts, including ability to work weekends (no overnights)
• Reliable transportation
• Ability to work in a fast-paced, team-driven environment
• Outstanding customer service skills
• Requirement of GED or High School Diploma
• 1+ year experience in healthcare facility (medical office, urgent care, ED) is preferred

Responsibilities

• Greet patients and assist with patient requests upon arrival to clinic
• Obtain and record demographic, insurance and financial information
• Collect co-pay, co-insurances and past due balances
• Verify insurance eligibility and ability to relay relevant information on payment policies.
• Answer multi-line telephone, relay patient messages to clinical team members

Benefits

• Health Insurance: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability Insurance, Critical Illness, FSA, HSA with Employer Contribution
• Retirement: 401(k) with company matching and immediate vesting
• PTO: PTO, Sick, Bereavement Leave
• Support: Employee Assistance Program (EAP) with confidential support when you need it for counseling, legal and financial support.
• Employee Access Benefits:
• - Fitness Center Access
• Team Member Recognition: Monthly Team Member of the Month recognition with the opportunity to earn Amazon gift cards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees