Patient Service Representative - Toms River
About The Position
Position Summary: Responsible for greeting and assisting patients, patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient’s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR). Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians. Provides follow-up to unresolved patient questions and for ensuring continuity of care. Reliable transportation required.
Requirements
- Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting
- Computer and EMR experience required
- Knowledge of medical insurance, medical terminology, and medical office services and routines
- HS Diploma, or equivalent
- Communicates effectively with customers (physicians, patients, co-workers, insurance representatives)
- Knowledgeable working with EMR systems
- Maintaining appropriate practice patient activity records, and ability to produce reports as requested
- Reliable transportation required
Nice To Haves
- Cardiovascular practice experience
- Two to four years’ experience in a customer service oriented environment a plus
- Associates degree preferred. Experience may be substituted in place of degree
- Certified Medical Assistant a plus
- Bi-lingual Spanish/English a plus
Responsibilities
- greeting and assisting patients
- patient check-in
- patient check-out
- scheduling of appointments
- confirming next day appointments
- verifying patient’s insurance
- collecting patient copayments
- securing pre-authorizations
- entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR)
- monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians
- provides follow-up to unresolved patient questions and for ensuring continuity of care
Benefits
- healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week
- generous paid time-off
- 401K matching contribution
- tuition assistance
- short and long term disability benefits
- life insurance
- meal discount
- dependent care subsidy
- adoption assistance
- free parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
