Patient Service Representative

Metro Vein Centers•Buffalo, NY

About The Position

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. New Clinic Opening April 2026!! As a Patient Service Representative (PSR), you are the first and last impression for our patients—and a vital part of our clinic’s success. This is a high-volume, medical front desk role supporting check-in, check-out, insurance verification, EMR scheduling, and financial collections. We’re looking for someone with a warm, professional presence who thrives in a fast-paced clinical environment and understands the nuances of medical office workflows. Prior experience in healthcare or medical scheduling is strongly preferred. Language Skills We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.

Requirements

High school diploma or equivalent required
Medical front desk or healthcare administrative experience strongly preferred
Proficiency in insurance verification, EMR scheduling, and payment collection preferred
2+ years of customer service experience
Comfort handling sensitive information with discretion and accuracy
Excellent communication skills and professional demeanor

Nice To Haves

Bilingual in Spanish is a plus

Responsibilities

Greet and check in patients warmly at the front desk and by phone
Accurately verify insurance eligibility and collect copays, coinsurance, or balances
Schedule and confirm appointments using EMR and patient management tools
Answer phones and assist with inquiries regarding treatments, billing, or referrals
Collect and scan patient documentation and ensure EMR records are current
De-escalate patient concerns or scheduling issues with calm professionalism
Collaborate with clinical staff and office managers to ensure patients are placed correctly and seen on time
Maintain a clean, welcoming front desk area
Support operational tasks as needed (e.g., faxing, supply ordering, data entry)