Patient Service Representative Nampa ENT Clinic Full-Time Days

Trinity Health•Nampa, ID

3d•Onsite

About The Position

At Saint Alphonsus Health System, the Patient Service Representative plays a significant part in creating a great experience for patients and their families. This role involves working in partnership with physicians and clinical staff to manage patients’ administrative needs. Key duties include checking in patients, collecting co-pays, answering phones, taking messages, scheduling appointments, and verifying insurance eligibility. The representative will also use an electronic medical record system to update patient information. The ideal candidate is friendly, detail-oriented, a quick learner, passionate about high-quality customer service, possesses excellent communication skills, and has a strong desire to work in a team, exhibiting team-building skills. Independent decision-making and superior customer service are essential.

Requirements

High School Diploma or equivalent required
Previous customer service experience required
Friendly, detail oriented, a quick learner
Passion for providing a high quality customer service experience to our patients
Excellent communication skills while communicating with patients and families
Desire to work in a team and exhibit strong team building skills
Ability to provide superior customer service while utilizing independent decision making skills

Nice To Haves

Healthcare experience preferred
Electronic health record (EHR) experience a plus
Medical terminology preferred
Experience with process improvement or lean philosophy preferred

Responsibilities

Know, understand, incorporate, and demonstrate the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
Protect our patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
Maintain operations by following policies and procedures and reports needed changes
Acknowledge and greet patients immediately, providing a positive customer service experience
Register patients for appointments and completes paperwork
Verify and update existing patient and insurance information
Keep patient appointments on schedule by notifying provider of patient’s arrival
Inform patients immediately of delays, explains why, and the anticipated wait time
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Control credit extended to patients via a payment plan
Maintain business office inventory and equipment and order supplies
Maintain a neat work area including the reception area
Follow Cash Control Policy and Procedure and balances daily financial activities
Ensure collection of payments at time of service
Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Handle multiple telephone lines effectively and politely per clinic standards
Update patient personal and insurance information, and notify patients to bring insurance cards, identification, and co-payment to appointment
Mail patient paperwork to new patients prior to appointment
Interact with patients via Patient Portal
Scan incoming patient related documents into EHR
Process incoming and outgoing referral requests
File incoming medical reports and correspondence
Assemble new patient medical records in accordance with policies and procedures
Ensure availability of treatment information by filing and retrieving patient records
Receive, process, and document referral requests to and from the office
Sort incoming faxes via Right Fax and routes
Receive and route record requests from others and make requests on behalf of providers/patients