Patient Service Representative, Full time 40 hours, Days, Kennedy Dr

Day Kimball Hospital•Putnam, CT

45d•Onsite

About The Position

Day Kimball Health is hiring a Patient Service Representative for the Family Medicine Department! Location: Putnam, CT Shift: Day Shift, 40 Hours Why Choose Day Kimball Health? For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth. Patient Service Representative Job Summary A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit.

Requirements

Completion of a high school diploma.
Demonstrated competency with medical procedural coding (CPT/ICD9)
At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
Prior experience and demonstrated competence with patient or customer information systems

Nice To Haves

College level courses preferred but not required.

Responsibilities

Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual
Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered