Patient Service Representative

Dental Care Alliance • Havre de Grace, MD

19h • Onsite

About The Position

Main Street Children's Dentistry and Orthodontics is looking for a Patient Service Representative in Havre de Grace, Maryland, to join their clinical team, providing a high level of patient care and satisfaction in a team-based environment. The company prides itself on offering comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health. This position is ideal for someone passionate about outstanding customer service, eager to learn, and looking to start a career in the dental field. The Patient Service Representative will support all staff members and patients, handling phone calls, patient inquiries, scheduling appointments, and assisting with treatment plan completion through financial arrangements. They will also be flexible in handling requests and projects from other staff and the Office Manager, making a meaningful impact on patients' lives through exceptional oral care.

Requirements

• Experience working in a dental, medical, or other health-care office
• Experience answering telephone
• Must have exceptional customer service skills

Nice To Haves

• Knowledge of insurance plans (HMO/PPO), is a plus

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Benefits

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees