Patient Service Representative, Portage
About The Position
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports department operations as needed. Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Monday-Friday Full time 40 hours per week. This is the day shift.
Requirements
- High School Equivalent / GED required
- Customer service experience preferably in the medical field required
- Typing skills – 30 wpm
- Excellent verbal/communication skills
- Detail oriented
- Basic computer knowledge
- ICD9 coding and medical terminology
Nice To Haves
- 1+ years related experience as a Secretary/Receptionist preferred
Responsibilities
- accurate and efficient patient registration
- procedure scheduling
- charge transmittals
- collections
- procurement
- use quality customer service techniques to ensure patient needs are met
- maintain professional interpersonal skills with patients, physicians and co-workers
- supports department operations as needed
- performs other duties as assigned
- complies with all policies and standards
- safely and securely maintain Protected Health Information (PHI) for our patients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
