Patient Service Representative - Fenton

Esse Health • Fenton, MO

5d • Onsite

About The Position

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier. SIGN-ON BONUS ELIGIBLE!!! Esse Health is currently seeking a full-time Patient Service Representative for our Fenton Family Medicine office! Summary: The Patient Service Representative performs all or most of the following job duties: answering the telephones, scheduling patient appointments, checking patients out, collecting co-payments, verifying insurance, registering patients in the computer, scheduling follow up visit if needed, balancing monies and verifying orders at day end. Will also be cross-trained to cover check-in. May also be required to enter physician-related charges into the computer, as well as billing of hospital/nursing home charges. The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.

Requirements

• Knowledge of medical terminology
• knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• ability to recognize priority or emergency phone calls
• ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset
• ability to perform multiple tasks in a fast-paced environment
• ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day
• proficient with Windows-based PC environment

Nice To Haves

• Formal training which will probably be indicated by a high school diploma or equivalent
• 1 or more years of experience working with the public, preferably in a healthcare setting

Responsibilities

• answering the telephones
• scheduling patient appointments
• checking patients out
• collecting co-payments
• verifying insurance
• registering patients in the computer
• scheduling follow up visit if needed
• balancing monies and verifying orders at day end
• cross-trained to cover check-in
• enter physician-related charges into the computer
• billing of hospital/nursing home charges

Benefits

• Multiple medical coverage benefits
• Generous PTO policy + 8 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees