Patient Service Representative

PUTNAM COUNTY HOSPITAL•Greencastle, IN

43d•$13 - $20•Onsite

About The Position

Putnam County Hospital is looking for a Patient Service Representative to join our team at the Putnam Pediatrics & Internal Medicine clinic! This is a full-time benefits eligible position. The hours will be Monday-Friday 8:30 a.m. to 5 p.m. Job Summary: Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Requirements

HS Graduate or Equivalent
None Years of Related Experience
No License/Certificate Required
Yes Driver's License Required
>25% Travel Requirements
18+ Age Requirement
Accurate data entry
Ability to multi-task
Excellent organizational and time management skills
Strong attention to detail
Ability to work well with a rural health/diverse population.
well-rounded personality
Ability to work in a fast-paced environment
Ability to work with integrity, professionalism, and confidentiality
Abides by all hospital policies and procedures
Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Nice To Haves

Knowledge of medical terminology
Familiarity with Allscripts, Epic, CPSI
Exceptional customer service skills
Knowledge of Medicare, Medicaid, and other insurances

Responsibilities

Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
Efficiently conducts check-in, check-out, and rescheduling procedures
Verfies insurance coverage
Collect copays and balances at time of appointment
Answers, triages, and appropriately routes incoming calls
Explains office policies, insurance coverage, and services available to patients
Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider
Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)
Receives, reviews, and distributes documentation to appropriate staff members in a timely manner
Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation
Follows established protocols for opening and closing office
Performs other duties as assigned