Patient Service Representative

TEKsystems•San Diego, CA

7d•$25 - $25•Onsite

About The Position

We are seeking a dedicated and efficient Patient Service Representative who will play a key role in providing exceptional customer service to patients, vendors, insurance companies, and other medical facilities. The ideal candidate will handle a high volume of incoming calls and manage patient appointments effectively.

Requirements

Minimum of 3 years of experience in customer service, call center, or healthcare setting.
Fluency in English for both spoken and written communication.
Exceptional phone manner.
Excellent interpersonal and communication skills.
Ability to type 35 words per minute with 90% accuracy.
MUST BE bilingual in English and Vietnamese

Responsibilities

Answer 60-80 incoming phone calls daily to respond to inquiries from patients, vendors, insurance companies, and other medical facilities.
Provide excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
Re-schedule patient appointments as required via telephone calls, SMS, or messages received through our Patient Portal.
Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the EMR system.
Take clear and accurate messages on behalf of patients using an internal communication template.
Respond to patient questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
Maintain a good working relationship and effective communication within the department and with other departments for the benefit of the patient.
Demonstrate knowledge and understanding of SY Health programs and services.
Adhere to current department productivity and quality assurance requirements.
Training schedules align with trainers, transitioning into a standard shift of 10:00am to 6:30pm.