Patient Service Representative
About The Position
The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. Solis Mammography is the nation's leader in breast health services, committed to providing compassionate, exceptional care and shaping the future of women's health. Our patient-focused culture is at the heart of every interaction, delivering the care, compassion and high-touch experience that have made us a valued healthcare partner.
Requirements
- High School diploma
- Basic knowledge of cash handling
- Ability to read, write, and comprehend simple instructions and short correspondence
- Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
- Ability to perform basic mathematic calculations
- Ability to sit and/or stand for long periods of time
- Experience using Microsoft Office Suite
Nice To Haves
- Two years of healthcare registration or customer service experience
- Basic knowledge of medical terminology
- Knowledge of RIS software
Responsibilities
- Understands, promotes and demonstrates the Solis Way
- Greet patients in a professional and friendly manner
- Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
- Explain forms to patients and assist with form completion, via paper or tablet, as necessary
- Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
- Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
- Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
- Schedule and reschedule patients as necessary
- Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
- Participate in front office training to stay abreast of front office policy and procedures
Benefits
- Competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
