Medical Receptionist

Summit Health•New York, NY

1d•Onsite

About The Position

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all incoming patients at CityMD. This role involves registering patients and coordinating with the team to ensure timely patient turnaround. The individual will respond to patient questions and concerns with urgency and kindness, both over the phone and in person, and manage all paperwork related to patient registration.

Requirements

A High School Degree or GED
Happy, welcoming, and can-do attitude with patients and coworkers
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients and other staff members
Bilingual language skills required or preferred based on site location

Nice To Haves

Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment)

Responsibilities

Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.