Patient Service Representative - Rehab Services, | Hudson, NH - Full Time

SolutionHealth • Hudson, NH

9d • Onsite

About The Position

Act as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting patients, answering incoming telephone calls, scheduling appointments, entering, and tracking referrals, scanning, filing, patient registration and other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Minimum of one year experience in a customer service position preferred.
• Knowledge of reception tasks, clinic policies/procedures and paperwork required.
• Understanding of medical terminology preferred.

Nice To Haves

• Understanding of medical terminology preferred.

Responsibilities

• Greet internal and external customers.
• Answer telephone calls and provide general information
• Check-in and check-out patients.
• Register patients.
• Schedule appointments and enter and track referrals.
• Scan and index documentation.
• Collect and process co-payments.
• Process insurance information/requirements and communicate appropriately.
• Demonstrate positive engagement in providing the best customer service to patients and staff.
• Schedule interpreters including utilization of live interpreters, translation dual phone and audio/visual translation devises, when needed.
• Communicate effectively with staff, patients, families, and providers.
• Provide back-up to other administrative support staff, as needed

Benefits

• Health, dental, prescription and vision coverage for full-time & part-time employees
• Short term disability, long term disability and life insurance coverage
• Employee Assistance Program
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• Education & Paid Training Courses & So much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees