Patient Service Representative

Washington Radiology • Greenbelt, MD

19d • $18 - $23 • Onsite

About The Position

The Patient Service Representative is responsible for acting as the first point
of contact for patients by greeting, gathering information, registering and
posting payments. This position is critical to Solis Mammography: by providing
outstanding patient care and maintaining the flow of the center, the Patient
Service Representative impacts the profitability of the organization.

Requirements

• High School diploma;
• Bilingual English/Spanish strongly preferred
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

Responsibilities

• Provide services and support for the following areas:
• Understand, promotes and demonstrates the Washington Radiology Way;
• Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat;
• Adheres to training guidelines and utilizes available resources when handling customer interactions,
• De-escalate situations involving dissatisfied patients, by offering assistance and support;
• Schedules patients and offers alternative scheduling options when centers dates/times are not available;
• Maintains performance by meeting or exceeding key performance indicators defined by organizational leaders. KPIs include but are not limited to average handle time, quality, attendance, and schedule adherence;
• Posses a moderate understanding of the role, and works under close supervision.
• Utilizes company resources and training materials. Maintains patient confidentiality 100% of the time;
• Maintains productivity, ensures minimal downtime.

Benefits

• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
• Hourly Rate: $18.00 to $23.00 commensurate with experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED