Patient Service Representative

VITALSKIN PHYSICIAN MANAGEMENT LLC•La Grange, KY

About The Position

Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution.

Requirements

High school graduate
2+ years customer service experience
Well-developed written and oral communication skills.
Demonstrates understanding of customer service principles.
Working knowledge of computer applications: word processing, medical office management, and spread sheet.
Ability to accurately record and transmit detailed information.
Ability to exercise good judgment in evaluating situations and making decisions.
Ability to use tact and sensitivity to timing in personal transactions.
Previous experience in operation of office systems: personal computer, printers, copiers, fax, postage machine, telephone systems.

Nice To Haves

2+ years’ experience in a medical office or other healthcare setting
Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.

Responsibilities

Greet arriving patients, ensuring a welcoming and superior patient experience.
Assist patients with completing necessary forms and consents.
Adhere to patient confidentiality and records release policies.
Keep lobby and front reception area clean and organized.
Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.
Maintain the daily appointment schedule and notify nursing staff and providers of any changes.
Manage the automated reminder system and complete required follow-up actions.
Create and send correspondence to patients who fail to keep appointments, in accordance with policy and provider request.
Prepare new patient packets for upcoming clinic days.
Register and create records for new patients in the practice management system.
Update patient demographic and contact information as needed.
Obtain and verify insurance and other financial information prior to visits.
Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.
Request, collect, and record all co-payments, co-insurance, self-pay balances, product sales, and prior balances in accordance with office policy.
Maintain and balance assigned cash box and reconcile receipts daily.
Perform end-of-day functions, including managing no-shows, missing charge reports, posting charges, balancing receipts, and preparing bank deposits.
Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.
Utilize the triage system for patient-related calls in accordance with procedures.
Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.
Train others as needed.
Verify appointment information and coordinate with nursing staff to ensure smooth patient flow.
Utilize office equipment such as copiers and fax machines to transmit or prepare documents.