Patient Service Representative On-Site Call Center

VITALSKIN PHYSICIAN MANAGEMENT LLC•New Albany, IN

37d•$19•Onsite

About The Position

We are seeking a friendly, detail-oriented Call Center Representative to join our dermatology practice. This role is the first point of contact for our patients and plays a critical role in delivering excellent customer service while supporting clinical operations. JOB SUMMARY Manage and coordinate patient relationship by providing courteous, professional service in all interactions. Responsible for appointment scheduling patient registration, Insurance verification, point-of-service payment collection, and other patient inquiries and problem resolution.

Requirements

High school diploma or equivalent
Prior call center, medical office, or derm experience preferred
Strong communication and active listening skills
Ability to multitask in a fast-paced environment
Comfortable working in EMR systems and multiple software software systems
Reliable attendance and punctuality
Calm, professional demeanor when handling upset or anxious patients

Nice To Haves

2+ years’ experience in a medical office or other healthcare setting
Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.

Responsibilities

Answer high-volume inbound calls in a professional courteous manner
Schedule, reschedule and cancel dermatology appointments accurately
Verify patient demographics, insurance information and referral requirements
Triage patient concerns and route calls/messages appropriately
Provide general information regarding Dermatology services, providers and office policies
Document all patient interactions clearly in the electronic medical record (EMR)
Handle patient concerns with empathy and professionalism
Work closely with clinical teams to ensure smooth patient flow and follow-up

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