Patient Service Representative

Patient First•Hampton, VA

1d•Onsite

About The Position

Since opening its first medical center in 1981, Patient First's vision has been to make access to quality medical care as convenient and cost-effective as possible. To achieve this, the company has adopted innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year, including weekends and holidays, providing primary and urgent care services, as well as a broad range of Occupational Health services. On-site X-rays, lab tests, and prescription drugs are available to save time. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for its staff, including Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff.

Requirements

Must be 18 years of age or older
Basic typing skills
High school graduate or equivalent
Ability to sit, stand, and walk for up to 7 hours at a time
Ability to lift up to 25 pounds
Excellent visual, verbal, written, and typed communication skills
Ability to prioritize and multitask
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work

Nice To Haves

Minimum one year of clerical experience preferred
At least 1-2 years of experience in a physician's office or hospital setting are preferred

Responsibilities

Assisting patients using the kiosk prior to registration
Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated
Respectfully handling Physician and Nurse requests in a timely manner
Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness
Verifying all patient demographic, health, pharmacy, and insurance information
Thoroughly answering billing and insurance questions and providing itemized billing statements as requested
Referring billing questions to the appropriate parties as needed
Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system
Discharging the patient and processing incurred charges
Completing all cash management duties to include counting and accounting for money collected at the end of the shift
Receiving, sending, and distributing correspondence as directed
Filing and scanning medical documents and office forms as directed
Completing assigned checklists and Policy Manager tasks within the assigned shift
Answering all incoming calls and distributing messages in a timely manner
Assisting with other assignments as directed
Demonstrating an efficient understanding of the electronic medical record system
Receiving, moving, and stocking ordered supplies
Cleaning the front office work area and other maintenance assignments as directed
Verifying daily reports are run at the end of the day
Attending staff meetings as directed
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations)
Operating, using, and maintaining medical and office equipment as trained
Participating in maintenance assignments when necessary and as directed
Providing positive, warm, and friendly service in all interactions
Completing other duties as directed