Sr. Patient Service Representative Neuro (Full-Time)
About The Position
As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record to update required information. Our ideal candidate is friendly, detail oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. POSITION DETAILS: This Full-Time position will have a schedule of Monday - Friday 8:00 - 5:00 PM (or similar). This position is located at our Neuroscience Institute.
Requirements
- High School Diploma or equivalent preferred.
- Previous customer service experience required.
Nice To Haves
- Healthcare experience preferred.
- Electronic health record (EHR) experience a plus.
- Medical terminology preferred.
- Experience with process improvement or lean philosophy preferred.
Responsibilities
- Acknowledges and greets patients immediately, providing a positive customer service experience
- Registers patients for appointments and completes paperwork
- Verifies and updates existing patient and insurance information
- Keeps patient appointments on schedule by notifying provider of patient’s arrival
- Informs patients immediately of delays, explains why, and the anticipated wait time
- Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
- Maintain knowledge of different payer practices and deductibles
- Assist patients with all aspects of Financial Assistance Paperwork
- Control credit extended to patients via a payment plan
- Maintain business office inventory and equipment and order supplies
- Maintain a neat work area including the reception area
- Follow Cash Control Policy and Procedure and balances daily financial activities.
- Ensure collection of payments at time of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
