Patient Service Representative - Cayuga Addiction Recovery Services- Cortland Outpatient- Full Time- Days

Cayuga Health•Cortland, NY

32d•$16 - $24•Onsite

About The Position

Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Requirements

High School Diploma, or equivalent experience
Proficient in Microsoft Office Suite
Strong interpersonal skills with experience in customer service
Good time management and prioritization skills

Nice To Haves

Previous medical office experience
College-level training/education in a healthcare support field
Previous EMR use/training
Experience with Electronic Medical Record Systems such as Meditech, Medent, and Epic
A basic understanding of addiction and chemical dependency treatment

Responsibilities

Maintain client confidentiality at all times.
Greet clients, collect payments and/or insurance information, and direct them using appropriate and respectful customer service skills.
Complete the enrollment of new clients and obtain all necessary consents/documentation required per the regulations and policy.
Answer phones and transfer calls to requested provider or assist caller with needed information, retrieve detailed messages and relay to appropriate staff.
Collaborate with interdepartmental services to verify patient demographics, procedural ordering, and service authorization.
Coordinate with corresponding clinics to schedule all client appointments.
Reconcile provider and schedules with procedural unit schedules and verify appropriate block utilization.
Create and organize all aspects of patient charts, generate reports as requested, and maintain adequate levels of office supplies.
Manage the operations of the front desk of the department, provide a welcoming forward-facing demeanor for all incoming outpatients and provider requests.
Perform clerical tasks including but not limited to scanning and tracking of documents, as well as coordinating all incoming and outgoing mail.
Serve as an effective member of the team, being helpful to others at all times.
Other duties as assigned